Shipping Policy
Order Processing and Confirmation
All orders are processed on weekdays during normal business hours, based on Beijing Standard Time (GMT+8). Upon placing your order, you will receive an order confirmation via email. Another email will be sent when your order is shipped. The order number will also be provided at the end of the checkout process.
Discreet Packaging
Understanding the need for discretion, we prioritize discreet packaging for all XMax Vaporizer products ordered through our website. Your merchandise will be delivered via reputable international carriers, ensuring secure and confidential delivery to your doorstep.
Shipping Options, Rates, and Fixed Shipping Fee
Shipping rates, set at a fixed fee of $15 for all orders, are determined by international carriers, aligning with local laws and taxes. Regardless of the destination, our fixed shipping fee is $15 for all orders.
XMax Vaporizer orders can be delivered to a vast majority of countries in Asia, Europe, Oceania, and North America. Orders exceeding $200 qualify for free shipping. Free shipping is applicable to orders from any country in the specified regions.
Shipping Method and Times for Different Regions
- Standard Shipping for Most Countries: 10-15 Business Days
- Free Shipping for Orders Over $200: Applicable to All Countries
Shipping delays may occur, and customers are advised to order ahead during peak holiday seasons to avoid potential delays. Delivery dates are not guaranteed.
Shipping Protection
For additional information on shipping, kindly refer to our Frequently Asked Questions section. It provides more details on shipping-related queries and package protection options.
Note: XMax Vaporizer is not liable for lost or stolen packages.
